Yes, we ship worldwide.
Shipping charges are applicable as per destination and type of order.
Payment Methods: Debit card, credit card, wire transfer, ACH, check.
For any other queries related payment:
Call us at: 7703000900 Ext. 105.
Mail us at: accounts@amerrugs.com.
No
Please contact Amer Rugs Sales Representative at info@amerrugs.com
Any modification or cancellation is only possible if the information is received before the order is shipped. Please get in touch with us for the same at info@amerrugs.com. Custom orders cannot be cancelled.
You can track the order with tracking details provided on Invoice, for further assistance you can contact us through below channels.
Mobile: 7703000900 (08:30 AM - 05:30 PM EST).
Email: orders@amerrugs.com
Order is usually shipped within 48hrs of placing the order; delivery time may vary as per destination.
Amer has no minimum order for our catalogue items.
Our eCatalog can be accessed by anyone through our website. Complete product range can be explored on our website and is searchable by collection, construction, material, color and style. For a Hard copy of catalog, please contact info@amerrugs.com.
We recommend a professional cleaning every 2-5 years in order to keep your rug looking and feeling great for many years.You can also refer our website for further instructions
It is important to rotate all of your area rugs frequently, particularly if they lay in high-traffic areas. As your family & guests walk over your rugs, they will begin to wear in the spots that get the most traffic. By rotating the rug, you ensure the entire rug wears evenly and the appearance is similar throughout.
Never pull on a snagged rug fiber. Instead, lift the fiber and clip it right at the source. If you're not sure what to do, contact us for assistance.
Be sure to clean your rug first, then roll it and wrap it in heavy-duty plastic with moth balls before sealing the whole thing with tape.
It is easy! A rug pad will make all the difference. Place a rug pad for better results.
We recommend a rug pad, not only to provide additional cushion, but to protect the flooring beneath the rug from wear. Rug pads will also give your rug additional traction to prevent slipping, making your rug safer.
Each of our rugs goes through strict quality checks before it is shipped. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the rug, at info@amerrugs.com along with your order ID and mark on the BOL with the driver that the rug is damaged or refuse the delivery. After receiving your email we will ensure resolution ASAP. If we are not notified with 24 hours of delivery Amer won't take the responsibility for filing a claim.
All items purchased online are eligible for up to 30 days hassle free return. For more details click here: https://www.amerrugs.com/return-policy
Yes, we make customized rugs. The clients can share their requirements to our designers and we can create one as per your choice. https://www.amerrugs.com/custom-rugs
For customized rugs you can mail us @ info@amerrugs.com
Yes, Amer has a comprehensive MAP policy in effect to protect not only the Amer brand, but its partners as well. Any partner wishing to engage in external advertising, using Amer items, is encouraged to do so, provided that the partner has completed an Advertising and Pricing Agreement. Online partners are required to sign off on Amer's Advertising and Pricing Agreement. To get an Advertising and Pricing Agreement, please email us at info@amerrug.com.
Yes. A new account application form with accompanying resale permit need to be filled out and returned to Amer before an order will be processed. Please email to accounts@amerrugs.com, or fax to 770.300.0094. A notification of your new Amer account number will be sent to you within five working days. If will be paying via credit card, please send in a completed credit card authorization form. If you do not have an account application or credit card authorization form please call 888.425.7847, or email us at info@amerrug.com.
